SyncPoint — Support
Need help? Email support.syncpoint@gmail.com.
What SyncPoint does
SyncPoint records a short vocal or instrumental melody and analyses it on your device to work out its tempo and musical key, and to trace its pitch over time as a Melodic Path. Recordings can be grouped into projects, tagged, annotated with lyrics and chords, and exported as a MIDI file or as the audio itself.
There is no account and no sign-in. Everything stays on your phone.
Getting help
When reporting a problem, the following makes it much faster to fix:
- Your iPhone model and iOS version (Settings → General → About).
- The app version, shown at the bottom of the Settings screen.
- What you did, what you expected, and what happened instead.
- If it concerns a specific recording — roughly how long it was, and whether it was sung, played, or both.
Common questions
The detected tempo or key is wrong
Detection is an estimate produced by signal analysis, not a measurement. It is least reliable on quiet or noisy recordings, on chords rather than single notes, and on heavily ornamented playing. Both values can be corrected by hand in the review screen — tap the key and tempo readout.
Fast notes are missing from the Melodic Path
A known limitation of this version. The analysis reduces every recording to a fixed number of pitch points, so very short notes can fall between them. A fix is in progress for a future update.
Where do my recordings live?
In the app's own storage on your device. They are also reachable from the iOS Files app, under On My iPhone → SyncPoint, so you can copy them off yourself. Deleting the app deletes the recordings with it, and they cannot be recovered — there is no server copy.
Is there a backup?
Not in this version. Treat anything you cannot afford to lose as something to export and keep elsewhere. Optional iCloud sync is planned.
The app will not record
SyncPoint needs microphone permission. Check iOS Settings → Privacy & Security → Microphone, and make sure SyncPoint is enabled. The app cannot record without it.